TERMS OF SERVICE

Last updated on: Mar 11, 2025

Welcome to the Hera website at https://th.hera.com (the “Website”). This Website is operated by Amorepacific Corporation (“we”, “us”, “our”).

By visiting our Website, you engage in our “Services” and agree to be bound by the following terms and conditions (“Terms of Service”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using the Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions in these Terms of Service, then you may not access the Website or use any Services.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, modify, add, remove or replace any part of these Terms of Service at any time without prior notice. It is your responsibility to check this page periodically for changes, which will go into effect on the last updated date specified above. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

All information and content on the Website that is provided by us, including but not limited to its trademarks, logos, service marks, slogans, products and their names, text, original artwork, graphics, button icons, photographs, images, screenshots, video and audio clips, music, digitally downloadable files, data compilations and software, and the compilation and organization thereof (“Content”) is subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by Amorepacific Corporation, and is protected by Korean and international laws.

You are authorized to access and use the Services and related Content solely for your personal, non-commercial use. You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from any portion of the Services or Content on any media without our prior written or electronic approval. Your unauthorized use of the trademarks, service marks, trade dress and copyrighted material displayed on the Website is strictly prohibited.

You must be at least 10 years old to use the Website. Users under 10 years old require parental consent to register for membership.

To become a member, you must complete the registration process by providing accurate information as prompted by the registration form, including setting up an ID and Password. By creating an account on our Website, you acknowledge and agree that your personal information, including membership details and transaction history, may be accessible to our affiliated offline stores. This allows store representatives to retrieve your membership status and provide you with a seamless shopping experience. Additionally, any points earned or redeemed through purchases made at our offline stores will be reflected in your online account, ensuring that you can track your membership status and transaction history across both online and offline channels. Your privacy is important to us, and your submission of personal information through the Website is governed by our Privacy Policy. Our Privacy Policy is incorporated into, subject to and made part of these Terms of Service. Please review our Privacy Policy at https://th.hera.com/policies/privacy-policy. You are entirely responsible for maintaining the confidentiality of the information you hold for your membership account, including password, and for restricting access to your computer or mobile devices. You agree to notify us immediately of any unauthorized use of your membership account or password, or any other breach of security.

You may cancel your membership at any time. You may cancel by contacting Hera customer service at hera@th.hera.com.

You agree to the use the Website only for lawful purposes and in accordance with this Terms of Service. You are prohibited from using the Website to:

• Engage in any activity that is fraudulent, abusive, or illegal.

• Interfere with the operation of the Website or the enjoyment of the Website by other users.

• Transmit any material that is harmful, offensive, or otherwise objectionable.

Certain content and services available via the Website may include materials from third-parties. Links appearing on the Website are for convenience only and are not endorsed by us, our affiliates or our partners of the referenced content, product, service, or supplier. We are not liable for any harm or damages related to the purchase, or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you do no longer wish to use our Service, or when you cease using our Website. We may terminate or suspend your membership and access to the Website at our sole discretion, without notice and for any reason, including if we believe that you have violated these Terms of Service.

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. WE MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS. EXCEPT AS OTHERWISE SET FORTH IN THESE TERMS OF SERVICE, THE WEBSITE AND ALL CONTENT AND SERVICES PROVIDED THEREUNDER, INCLUDING, WITHOUT LIMITATION, ANY MATERIALS, PRODUCTS OR SERVICES, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, ACCURACY OF INFORMATION CONTENT, OR SYSTEM INTEGRATION.

We reserve the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Website, or any portion of the Website, for any reason; (2) to modify or change the Website, or any portion of the Website, and any applicable policies or terms; and (3) to interrupt the operation of the Website, or any portion of the Website, as necessary to perform routine and non-routine maintenance, error correction, or other changes.

IN NO EVENT SHALL WE, OUR AFFILIATES, OR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE.

To the fullest extent permitted by applicable law, you agree to indemnify and hold us and our affiliates harmless from any loss, liability, claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out or your breach of these Terms of Service, your violation of any law or the rights of a third-party.

These Terms of Service are governed by and construed in accordance with the laws of Thailand, without regard to its conflict of law principles. Any action relating to the Services shall be brought in the courts located in Thailand.

Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control, including without limitation acts of God, labor disruptions, acts of war, acts of terrorism (whether actual or threatened), governmental decrees or controls, insurrections, epidemics, quarantines, shortages, communication or power failures, fires, accidents, explosions, inability to procure or ship product or obtain permits and licenses, inability to procure supplies or raw materials, severe weather conditions, catastrophic events.

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions and will be enforceable to the fullest extent permitted by applicable law.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on the Website or in respect to the Service constitute the entire agreement between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Questions about these Terms of Service or any other customer service related inquiries should be sent to us at hera@th.hera.com.

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